HONG KONG CUSTOMER SERVICES
Recently, it has become a trend for Hong Kong residents to seek medical treatment in the mainland, but some still have concerns: what are the advantages of seeking medical treatment in the north compared to local hospitals in Hong Kong? Which departments and doctors can be seen? Is it convenient to use medication in the mainland? Are there any language communication issues?
As an international operation and Hong Kong-managed private comprehensive hospital, Shenzhen New Frontier United Family Hospital integrates resources from both Hong Kong and Shenzhen to provide high-quality medical services and create a convenient environment for Hong Kong residents to seek medical treatment.
Complementary Resources from Hong Kong and Shenzhen
Meeting Personalized Medical Needs
Shenzhen New Frontier United Family Hospital leverages its geographical advantages to connect with its group company, Xiyu Medical (Hong Kong United Family), to carry out cross-border medical cooperation. To date, more than 10 Hong Kong doctors have been granted mainland practice licenses and are now seeing patients, performing surgeries, and making rounds at our hospital.
Currently, New Frontier Tianyu Group has completed the acquisition of the Hong Kong Comprehensive Oncology Center, achieving convenient measures such as day chemotherapy, cross-border referrals between Shenzhen and Hong Kong, and medication collection from both places, to meet the personalized needs of patients
Special Services for Hong Kong Residents
Barrier-free Medical Consultations
The hospital has set up a 24-hour hotline for Hong Kong and Macao residents (+852 5801 1515), WeChat Hong Kong and Macao Assistant, and WhatsApp line (+852 6673 5099). You can use the assistant to inquire about hospital services, prices, and clinic times of various departments and make appointments in advance.
The hospital also has a service area for Hong Kong residents, providing free one-on-one Cantonese companionship services for clients who make appointments in advance and specify the department they wish to visit.
Quality and Affordable Medication Services
Relying on the mainland’s centralized procurement policy, the hospital’s pharmacy department now uses imported or imported manufacturers’ drugs, accounting for 75% of the total. Medications can be provided at cost prices (zero markup), and some innovative oncology drugs are more competitive than the Hong Kong market.
Our hospital will introduce the first batch of Alzheimer’s disease drugs (which is not yet available in the Hong Kong market), equipped with experienced doctors and professional diagnostic equipment, to provide scientific diagnosis for patients.
The Elderly Health Care Voucher Greater Bay Area Pilot Scheme
On August 14, 2024, Shenzhen New Frontier United Family Hospital officially launched the Hong Kong Elderly Health Care Voucher service. Services including Family Medicine, Health Management, Dental, Ophthalmology, Surgery, Orthopedics, Internal Medicine, Gynecology, and ENT, and the Elderly Health voucher customers’ medicines are settled at cost price. This provides Hong Kong elderly people living in or travelling to and from Shenzhen with an additional choice of medical treatment.
Superior Geographic Location
Also Provide Free Shuttle Service
The hospital is located on top of the Sha Wei subway station in the Futian Central District, close to the Futian, Huanggang, and Shenzhen Bay ports, and the Futian High-speed Railway Station. With its superior geographical location and convenient transportation, it can serve residents from Hong Kong, Macao, and other parts of the Greater Bay Area.
The hospital also provides a free shuttle service from the Futian port in Shenzhen (Hong Kong Lok Ma Chau Station) to the hospital for Hong Kong residents (for details on taking the shuttle, please consult the Hong Kong and Macao assistant).
Complementary Resources from Hong Kong and Shenzhen
Meeting Personalized Medical Need
Shenzhen New Frontier United Family Hospital has signed a strategic direct cooperation with Prudential Insurance Company Limited, making Prudential the first Hong Kong insurance company to cooperate with United Family, allowing direct payment at our hospital, eliminating the need for separate settlement.
At present, United Family has cooperated with several insurance companies in Hong Kong, supporting the use of most Hong Kong insurance. You can consult with our front desk staff and insurance brokers in advance.
